b'A N N U A L R E P O R T 2 0 1 7 - 2 0 1 8Customer Satisfaction Mutual RespectWe recognise that meeting and exceeding theWe value and respect each other as persons, expectations of our customers must guide ourprofessionals, and team members subscribing to the decision-making and behaviour. same mission, vision and values.Trustworthiness TransparencyWe are a company that is trusted by our stakeholders. We are honest, open, clear, and timely in communicating and conducting our business affairs with each other, our customers, and business Service Delivery associates.We are committed to timely, high-quality service.IntegrityWe are committed to high standards of personal and professional integrity and ethical behaviour.2'