Web Appointment Portal

We are making it easier and faster for you to book an appointment to submit your claim! Use our new WEB APPOINTMENT PORTAL by clicking here.
For assistance on how to book your appointment and use our Web Appointment Portal see here.

Book your appointment anywhere, anytime from your smart phone or computer! For frequently asked questions and answers on the Web Appointment Portal see our FAQs.

  • Customers will be able to;
    • Search for a convenient appointment date
    • Receive immediate confirmation of appointment bookings
    • Receive appointment reminders through SMS messages or email
    • Re-schedule or cancel your appointment at your convenience
    • Spend less time waiting in line
Customers are asked to note the following:
1. The submission of application for continuation Sickness or Injury Benefit as well as reviews for Invalidity and Disablement Benefit remains a walk-in service.

2. You may submit up to five (5) claims during your single appointment. To submit more than five claims, customers are required to complete and email the form found here

3. On the day of the appointment customers are required to present their appointment reference number received from their confirmation email or confirmation SMS.

4. Appointments may become available where cancellations occur. Feel free to check our appointment calendar for possible availability.

5. No appointment is needed to submit a Funeral Grant claim.
All previously confirmed appointments, and pending emailed appointment requests, will be honoured.

Customers visiting NIBTT's offices for other services are considered "walk-ins" and will be seen by a Customer Service Representative on a 'first come, first served basis'.

Use NIBTT's new WEB APPOINTMENT PORTAL for faster, simpler service to book your appointment to submit your claim! Call our Customer Care Centre using our Toll-free number at 877-4674 or email customercare@nibtt.net for enquiries.

Once your appointment has been booked, please view the Benefit Claims Guidelines & Checklist below when completing your claim.

The terms of use found at disclaimer govern all use of this website E-APPOINTMENT and all content, services and products available at or through the website (taken together, "the Site") of the National Insurance Board of Trinidad and Tobago. The Site is offered subject to your acceptance, without modification, of all the Terms of Use therein contained and all other operating rules, policies and procedures that may be published from time to time on the NIBTT's Site or this website.

Please read the Terms of Use carefully before accessing or using this Site. By accessing or using any part of the Site, you agree to become bound by the terms of use. If you do not agree to all the terms of use, then you may not access the Site or use any services.

Have a Claim to submit?

It's as easy as ABC:
A - Make an Appointment.
B - Use the Benefit Claims Guidelines & Checklist to fill out your form.
C - Come in for your appointment!