NIBTT Release- COVID-19 Response at NIBTT’s Tobago Service Centre

AUGUST 17, 2020
The National Insurance Board of Trinidad and Tobago (NIBTT), takes the welfare and safety of our customers, members of the general public, and our employees very seriously. The NIBTT will continue to be responsive to the needs of all stakeholders as we navigate the COVID-19 pandemic.

The organization has recently been made aware that an employee of a courier company, who delivered packages to our Tobago Service Centre last week Wednesday, has since tested positive for COVID-19. The person was informed of this positive status on Saturday 15th August, 2020 and the NIBTT was subsequently informed of this development late night on Sunday 16th August, 2020.

Out of an abundance of caution, the NIBTT has effected a thorough and intensified sanitizing of our Tobago Service Centre on Monday 17th August, 2020. The NIBTT Service Centre in Tobago has also been subject to increased daily sanitizing protocols, as all other locations of the NIBTT, since March 2020, and as such, the location would have been sanitized daily, even after the last interaction with the courier on Wednesday 12th August, 2020.

It should be noted that the courier personnel underwent all sanitizing protocols at the NIBTT before entry into the building, namely, temperature testing as well as sanitizing, and he also wore a mask. His interaction at NIBTT was short and limited as well as confined to two (2) staff members in Tobago. Based on guidance from the Ministry of Health, these NIBTT employees have been advised to self-isolate at home until they have been contacted by Ministry of Health officials.

Arrangements have been put in place for non-cash payments to be facilitated via drop-box onsite at the NIBTT Tobago Service Centre. Customers wishing to directly contact the NIBTT, may do so at or log on to the website at for more information. Customers are also asked to utilize NIBTT’s online payment facility which continues to be a viable option to physical visits during this time.

For further information, please contact
625-2171 Ext 1110 – 1120

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